Privacy Policy

Last updated: October 2, 2026

MyPupAgain operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). MyPupAgain is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

Personal information we collect or process

"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services, we may collect:

  • Contact details, such as your name, billing and shipping address, phone number and email address.
  • Financial information, such as payment card details, transaction details and payment confirmation. Payments are processed by Shopify and its payment partners. We never see or store your full card number.
  • Account information, such as your login details, preferences and settings.
  • Transaction information, such as the items you view, add to your cart, buy, return or cancel, and your past orders.
  • Communications with us, such as the content of your emails or customer-support requests.
  • Device and usage information, such as your browser, IP address, approximate location, device identifiers, and how and when you use the Services.

Sources of personal information

  • Directly from you, when you place an order, create an account, sign up to our emails or contact us.
  • Automatically through the Services, including through cookies and similar technologies.
  • From our service providers, who collect or process information on our behalf.
  • From our partners or other third parties.

How we use your personal information

  • To provide and improve the Services: to process your payments and orders, arrange shipping, handle refunds and our guarantee, manage your account and personalize your experience.
  • Marketing and advertising: to send you marketing emails or texts if you've agreed to receive them, and to show you relevant ads online. You can unsubscribe at any time using the link in our emails.
  • Security and fraud prevention: to protect the Services, our customers and our business.
  • Communicating with you: to provide customer support and respond to your requests.
  • Legal reasons: to comply with applicable law, respond to lawful requests and enforce our terms.

Cookies and similar technologies

We and our partners use cookies, pixels and similar technologies to keep the store working (for example your cart and checkout), to measure how the site is used, and to measure and improve our advertising, including on platforms such as Google and Meta. Where the law requires it, we ask for your consent before using non-essential cookies, and you can change your choice at any time. You can also block or delete cookies in your browser settings, but parts of the store may stop working.

How we disclose personal information

  • With Shopify and with vendors who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping. Our fulfillment partner and carriers receive your name, address and phone number so they can deliver your order.
  • With business and marketing partners, to provide marketing services and advertise to you. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising.
  • When you direct us to, for example to ship products to you.
  • With our affiliates, in connection with a business transaction such as a merger, or to comply with legal obligations and protect our rights.

We do not sell your personal information for money.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. To learn more about how Shopify uses your personal information and your rights, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites operated by third parties. We're not responsible for their privacy or security practices, and we encourage you to review their policies.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has given us personal information, contact us and we'll delete it.

Security and retention

No security measures are perfect. We keep your personal information for as long as we need it to provide the Services, manage your account, comply with legal obligations (for example tax and accounting records), resolve disputes and enforce our agreements.

Your rights and choices

Depending on where you live, including under Canadian privacy law (PIPEDA and applicable provincial laws), you may have the right to access, correct, delete or receive a copy of your personal information, and to withdraw consent or opt out of marketing. To exercise these rights, contact us using the details below. We may need to verify your identity before responding. We won't discriminate against you for exercising your rights.

If you live in the European Economic Area or the United Kingdom

We process your personal information to perform our contract with you (orders, delivery, refunds), for our legitimate interests (running and securing the store, measuring and improving our service, direct marketing to customers), to meet legal obligations, and with your consent where required (non-essential cookies, marketing emails to non-customers). You have the right to access, correct, delete, restrict or object to the use of your personal information, to data portability, and to withdraw consent at any time. You can also lodge a complaint with your local data protection authority.

If you live in the United States

Depending on your state, you may have the right to know what personal information we collect, to access, correct or delete it, and to opt out of the sharing of your personal information for targeted advertising. To opt out, use our Your Privacy Choices page, or turn on a Global Privacy Control signal in your browser, which we honour. You can also email us. We will not treat you differently for exercising these rights.

Complaints

If you have a complaint about how we handle your personal information, please contact us. Depending on where you live, you may also be able to contact your local data protection authority, such as the Office of the Privacy Commissioner of Canada.

International transfers

We may transfer, store and process your personal information outside the country where you live, including in the United States and Canada. Where required, we rely on appropriate safeguards for these transfers.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We'll post the updated version on this page and update the "Last updated" date.

Contact

If you have questions about our privacy practices or want to exercise your rights, email us at hello@mypupagain.com, call +1 205-304-9115, or write to us at MyPupAgain, 5830 E 2nd St, Casper, WY 82609, United States.